Project

AI based multi-domain Dialog Management engine development for implementing commerce chatbot service

Project Summary

In order for Moonbot to play a role as a competent assistant and helper for various commerce, it should be able to deal with multiple domain tasks and switch between the domains. Furthermore, it should be also able to use the context information from each conversation as something like memory to track its correct status.
Therefore, the project focuses on research and development of multi-domain dialog management engine for commerce chatbot based on reinforcement learning and memory augmented neural network.

Business Model

Text Factory paid attention to the inconvenience of mobile apps, such as the hassle of installing and using apps and the lack of universal apps, and suggested a chat-based personal assistant service as their alternative.
Text Factory provides AI based chatbot service named “Moonbot” through facebook messenger, inhouse apps and Kakao-talk (planned).
Moonbot now covers commercial items such as flower delivery, express delivery, etc and utility functions such as weather / bus information, schedule management, etc.
The key revenue model is at the moment brokerage fees which occurred from users' orders.

Main Achievements